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Terms and Conditions


About Us EMPERIS we are utterly dedicated to your pleasure. For suggestions or comments please email us using the link on the Home page.



Please note: production items may vary from prototypes / samples shown. Where possible we will always try and show actual production items, but in

Order to best serve you, it is sometimes necessary for us to use prototypes and samples for photographic purposes.



We will do our best to ship orders immediately after purchasing.

Please be aware of the following:




Damages / Returns procedure:

Email all reports to sales@emperis.co.uk. You will be required to send the damaged item along with a print out of the order conformation to our

Business address. On receipt the damaged item will be replaced as soon as possible. If damages are reported after the 14 day post delivery period, we

May not be able to guarantee that we can be of any assistance. But we will take a look at each case in it's own merits and providing such a period of time has not elapsed more than 30 days we shall endeavour to be of assistance.




Heavier and fragile items will be shipped by courier. EMPERIS Ltd. subsidizes the shipping costs for their own peace of mind.

All other items are sent by parcel force worldwide and may take longer to arrive than other courier service.



Our Contact details:

EMPERIS Ltd., 27 Rosedawn Close East, Stoke-On-Trent, Staffordshire, ST1 3TH, United Kingdom.

Phone: (+44) 1782 261821

Email: sales@emperis.co.uk


Making a Purchase is very simple. Just browse our store, and add any items that you wish to buy into the shopping Bag. After you have finished your

Selection, click on (Continue & Checkout) and you will be asked for a few details that we need to be able to complete the order.


Proceed in the usual manner if you select PayPal as your payment method.


We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert

The transaction to US Dollars or your own currency.


We accept Visa and MasterCard. We do not charge for any item until it is ready to be shipped. Back ordered items are not charged until they are shipped.

You may send your credit card information via snail mail or over the Internet.


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will

Indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case

That a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some

Reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping and Handling;


We offer 1st Class shipping to customers in the United Kingdom.


All European, Canadian & Asian orders are shipped via 'signed for' by Royal Mail and have tracking numbers.


All US orders are shipped via 'Air Sure' by Royal Mail and have tracking numbers


All other areas are shipped by similar method depending on final destination.

Please do not ask us to falsify customs forms.


If your country is not in our drop down menu, please email us as we will add you to our list of worldwide shoppers.

Delivery Schedule; we will deliver your order as soon as full payment has been received providing goods are in stock. We will normally process your order

Within 3 business days. 

International orders are usually received in less than 14 days.


Back Orders If your item is not in stock, it is possible it is sold out.

Once an item is sold out there is no guarantee it will be available again. If in doubt,

Please just email and ask when it will be in stock or if at all. When an item is sold out,

We will list is as sold out but move the picture (jpeg) to the gallery.


Credit Card Security When the order is placed at our website is made secure by our merchant software.



We guarantee your satisfaction. One of a kind (OOAK) and special editions do not carry any guarantee. All other items carry a 30 day 'we'll try our best to please you.


Reaching Us If you need to reach us, please email us using the link on the home page, alternatively, you can call on 01782 261821

(International +44 1782 261 821) or write to us at EMPERIS Ltd, 27 Rosedawn Close East, Stoke-On-Trent, Staffordshire, ST1 3TH, UK.

Privacy Policy EMPERIS Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order

Fulfilment. In this case, the third party will not disclose any of the details to any other third party.


Cookies are used on this shopping site to keep track of the contents of your shopping Bag, to store delivery addresses if the address book is used and to store

Your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your

Browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from

The other features that use cookies.

Returns Policy your rights to return goods are protected under the EU Distance Selling Directive which can be found at



Please note: production merchandise may vary from the prototype shown and all items are sold 'as is'.

EMPERIS ™ Is based in the heart of England and was founded in 2010, we have a love of all things to do with dolls and doll collecting. As avid collectors we decided to start our own company and in 2010 we started the development of our own doll. Here at EMPERIS ™ we believe that we an unrivalled fashion sense and style, to that end we wish to share and bring something fresh to the world of dolls and doll fashions. EMPERIS ™ is a creative powerhouse, we are focused on pushing creative boundaries to bring the best with the highest of standards in fashion, glitz and glamour in the fantastic world of EMPERIS ™.
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